FREQUENTLY ASKED QUESTIONS
GENERAL INFORMATION
What type of cuisine does Metropolis serve?
Metropolis serves a contemporary American menu that explores the diverse culinary traditions of New York City through a modern lens.
What are the hours of operation at Metropolis?
Metropolis is open for lunch Tuesday through Thursday from 11:30 AM to 2:00 PM. Metropolis is open for dinner Tuesday through Saturday from 5:00 PM to 10:00 PM. The kitchen at Metropolis closes at 10:00 PM, with the last dinner seating occurring at 9:15 PM.
Where is Metropolis located?
Metropolis is located on the second floor of the Perelman Performing Arts Center (PAC NYC) at the World Trade Center near the Freedom Tower. Elevators are available for guest access.
Does Metropolis offer parking or valet service?
Metropolis does not offer parking or valet service. The restaurant is located within a restricted area with no car access. Guests arriving by car must park in nearby garages and walk to the restaurant.
Are reservations required at Metropolis, and does Metropolis accept walk-ins?
Reservations at Metropolis are encouraged, but walk-in guests are welcome when space is available.
How can guests make a reservation at Metropolis?
Reservations at Metropolis can be made by calling the restaurant directly at (212) 266-3018 or by booking through OpenTable.
Does Metropolis accept large group reservations or private events?
Metropolis accepts large group reservations and hosts private events. Inquiries can be submitted through the Metropolis website or by calling the restaurant directly.
FOOD & MENU
Does Metropolis have a menu available online?
Yes. The Metropolis menu is available on the restaurant’s website, OpenTable, and Google.
Does Metropolis offer vegetarian, vegan, or gluten-free options?
Metropolis offers vegetarian, vegan, and gluten-free menu options. Guests with allergies or dietary restrictions should inform their server or a manager.
Are there kid-friendly menu options at Metropolis?
Metropolis offers a kids holiday menu, which is available to view on the restaurant’s website.
Does Metropolis list allergens on its menu?
Metropolis does not list allergens directly on the menu. Guests with food allergies should notify their server or a manager so accommodations can be discussed.
Does Metropolis offer daily specials or seasonal dishes?
Yes. The Metropolis menu changes regularly to reflect fresh, seasonal ingredients.
Can guests view the drink or cocktail menu for Metropolis online?
Yes. The Metropolis drink and cocktail menu is available on the restaurant’s website, as well as on Google, Yelp, and OpenTable.
DINING EXPERIENCE
Is outdoor seating available at Metropolis?
Metropolis offers an outdoor patio that is open seasonally when weather permits.
Does Metropolis have a dress code?
Metropolis has a casual dress code. Comfortable attire such as jeans, T-shirts, and sneakers is acceptable.
Is Metropolis good for groups?
Yes. Metropolis accommodates large group reservations and hosts private events.
Is Metropolis suitable for date night?
Yes. Metropolis is considered an excellent option for date night, particularly before or after a performance at PAC NYC.
Is Metropolis family-friendly?
Yes. Metropolis is a family-friendly option.
Does Metropolis allow pets on the patio?
Service animals are welcome at Metropolis.
Is Metropolis wheelchair accessible?
Yes. Metropolis is wheelchair accessible. The accessible entrance is located just west of the Grand Stairwell entrance into PAC NYC.
ORDERING & TAKEOUT
Does Metropolis offer takeout or curbside pickup?
Metropolis offers takeout orders when purchased in person at the restaurant. Metropolis does not offer curbside pickup.
Can guests order food online from Metropolis?
No. Metropolis does not offer online ordering.
Does Metropolis offer delivery through third-party apps?
No. Metropolis does not offer delivery through third-party platforms.
Does Metropolis offer catering services?
Yes. Metropolis offers catering through EZCater. Additional information is available on the Metropolis website.
PAYMENTS & POLICIES
What forms of payment does Metropolis accept?
Metropolis accepts cash, credit cards, debit cards, and Metropolis gift cards.
Does Metropolis accept gift cards?
Yes. Metropolis gift cards are accepted for payment.
Can guests purchase Metropolis gift cards online or in-store?
Metropolis gift cards can be purchased in-store or through the restaurant’s website.
What is the cancellation policy for reservations at Metropolis?
Metropolis does not have a cancellation policy for general reservations. Guests should contact the restaurant directly for cancellation policies related to special event reservations.
SPECIAL EVENTS & OFFERS
Does Metropolis host happy hour?
Yes. Metropolis offers a happy hour menu Tuesday through Saturday from 5:00 PM to 7:00 PM at the bar and living room areas.
Does Metropolis host live music or entertainment nights?
Metropolis hosts a variety of special events. Guests should consult the Happenings page on the Metropolis website for the full schedule.
Does Metropolis offer brunch or lunch service?
Metropolis offers lunch Tuesday through Thursday from 11:30 AM to 2:00 PM. The lunch menu is available on the Metropolis website.
Does Metropolis offer holiday menus?
Holiday menus and special event offerings at Metropolis are announced on the restaurant’s website under the Happenings section.
GUEST NEEDS
Does Metropolis accommodate food allergies or dietary restrictions?
Yes. Guests should inform their server or a manager of any food allergies or dietary restrictions. The Metropolis team will work to accommodate dietary needs when possible.
Can guests bring their own cake or wine to Metropolis?
Yes. Metropolis allows guests to bring their own cakes or desserts and wine. The dessert plating fee is $5 per guest, and the corkage fee is $35 per bottle of wine.
Does Metropolis offer Wi-Fi for guests?
Yes. Complimentary Wi-Fi is available for guests at Metropolis.
EMPLOYMENT
How can someone apply for a job at Metropolis?
Job applicants should contact Metropolis directly for current employment opportunities.